Introduction
Wikcom Ltd (“Wikcom”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Company Information
Wikcom Ltd is a company registered in England and Wales.
Company Name: Wikcom Ltd
Company Number: 13178384
Registered Office: 11–17 Fowler Road, Hainault Business Park, IG6 3UJ
Email: info@wikcom.com
2. Services Provided
Wikcom Ltd provides the following wholesale telecommunications services:
Wholesale Voice (VoIP)
A2P SMS Messaging
Carrier Interconnects & Aggregation
Routing & Traffic Management
Multi-carrier Connectivity
3. User Responsibilities
By using our services, you agree to:
Comply with all applicable laws and regulations related to telecommunications, including, but not limited to, those set by the UK’s Ofcom, the EU, and other relevant authorities.
Provide accurate and truthful information when signing up for our services or communicating with us.
Use our services only for lawful purposes, and not engage in activities that could damage, disrupt, or compromise the integrity of our network, services, or reputation.
Not to resell, lease, or otherwise transfer our services to third parties without our prior written consent.
4. Account Registration and Security
To access our services, you may need to create an account. You agree to provide accurate, current, and complete information when creating your account and to keep your account information updated. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
5. Service Availability and Limitations
We strive to provide continuous, uninterrupted service; however, we do not guarantee 100% uptime or error-free performance. We reserve the right to:
Suspend or terminate services at our discretion, for maintenance, updates, or unforeseen issues.
Limit or modify our services at any time, without notice.
6. Payment and Billing
Payment Terms: Payment for services is due in accordance with the terms specified in the applicable agreement or invoice. We accept payment by bank transfer, credit card, or other agreed-upon methods.
Late Payments: If payment is not made by the due date, we may suspend or terminate your services and charge you a late fee as specified in your agreement.
7. Data Privacy
We are committed to protecting your personal data. Please refer to our Privacy Policy for more information on how we collect, use, and protect your information.
8. Restrictions on Use
You agree not to use our services to:
- Violate any laws or regulations
- Transmit or distribute viruses, malware, or other harmful content
- Engage in fraud, hacking, or other malicious activities
- Impersonate another person or entity, or misrepresent your affiliation with any entity
9. Limitation of Liability
To the maximum extent permitted by law, Wikcom Ltd is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, including but not limited to loss of data, revenue, or business opportunities.
10. Indemnification
You agree to indemnify, defend, and hold harmless Wikcom Ltd, its affiliates, officers, directors, and employees from any and all claims, liabilities, damages, or expenses arising out of or in connection with your use of our services, including any breach of these Terms.
11. Modifications to Terms
Wikcom Ltd reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.
12. Termination
We may suspend or terminate your access to our services at our discretion, without notice, for reasons including but not limited to:
Breach of these Terms
Failure to make timely payments
Engaging in illegal activities or activities harmful to our services
Upon termination, you must immediately cease using our services and pay any outstanding fees.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms will be resolved through binding arbitration, in accordance with the rules of the Arbitration Association.
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Email: info@wikcom.com
Phone: +44 20 3941 9446
Address: 11–17 Fowler Road, Hainault Business Park, IG6 3UJ